COVID-19 Update:

Updated Thursday 5th August 2021

Important COVID updates to clients

Contactless appointments are now in place

Dear Clients,

These are stressful times for all, and the last thing you need is to worry about your pet’s health while we navigate through the current health threat of COVID-19. Contactless consultations  have been put in place to limit your public exposure and still maintain your pet’s veterinary care.

IMPORTANT: If you’re not feeling well or if you may have been exposed to someone with COVID-19, we ask you to follow the recommended health guidelines.

  • Arrange for someone else to bring your pet in, or
  • If your pet is scheduled for a wellness visit and isn’t sick, please call us to reschedule your appointment. 

Our priority remains ensuring both you and your pet remain healthy, so your appointment will be a little different from normal, as we continue to observe social distancing and carry out additional health and safety precautions to look after everyone

Please see below our guide to what to expect at your next visit:

What to Bring

  • Please bring your phone with you to the appointment so we can communicate with you from inside the building while you wait outside. 
  • Please bring a card for over the phone payments. 

When You Get Here

  • Please call us when you arrive.
  • If you travelled by car, please stay in your car where possible and ensure the receptionist is aware of your vehicle description.
  • A member of the team will come out to collect and return your pet to you.

During the Appointment

  • Please remain outside the surgery or in your car,
  • You are free to leave if your pet is in for surgery
  • Your vet will call and consult with you over the phone during your pets examination. 

After the Appointment

  • After the appointment, payment will be taken over the phone.